Shipping Policy - Luvanor

Trade name: Luvanor Phone number: +44 7919 163169 Email: Admin@luvanor.shop Physical address: 962 Huddersfield Road, Dewsbury, WF14 9HS, United Kingdom Effective Date: September 2026

1. Order Processing & Fulfillment

Once payment is successfully confirmed, your order will enter our processing queue. Standard processing time is 2–3 business days. Business days exclude Saturdays, Sundays and UK public bank holidays. Orders placed on weekends or bank holidays will commence processing on the next working business day. During peak sales periods, flash promotions and holiday seasons, processing time may be extended by 1–3 additional business days. We will notify customers via email if lengthy delays are expected. Please double-check your shipping address, postcode and contact telephone number at checkout. Address changes cannot be made once the parcel has been dispatched. Luvanor is not liable for non-delivery caused by incorrect, incomplete or outdated delivery information provided by the customer.

2. Shipping Transit Time & Delivery Estimates

• Processing time: 2–3 business days
• Transit time after dispatch: 7–21 business days All delivery timelines are estimates only and not guaranteed delivery dates. Delays may occur due to courier backlogs, adverse weather conditions, remote delivery locations, customs inspection for international orders, transport disruptions and peak seasonal congestion. For remote areas within the UK, longer delivery times may apply.

3. Shipping Tracking

Once your parcel leaves our warehouse, a shipping confirmation email containing your tracking number and tracking link will be sent to your registered email address. Tracking updates may take up to 48 hours to populate after the courier collects the package. A lack of immediate tracking information does not mean your order has not shipped. If you do not receive our shipping notification, kindly check your spam or junk mailbox before contacting support.

4. Shipping Fees, Customs Duties & Taxes

Shipping costs will be clearly displayed at checkout before you complete payment. For international orders outside the United Kingdom: import duties, VAT, customs clearance fees and any local administrative charges imposed by the destination country authorities are the buyer’s sole responsibility. Luvanor does not cover customs duties, import VAT or brokerage fees. Customs inspections may hold packages and extend delivery timelines. We have no control over customs clearance speed. In cases where products are refused entry by local customs, return delivery charges will be paid by the customer.

5. Lost, Stolen or Damaged Parcels

Delivered but not received

If tracking shows “Delivered” but you have not received your parcel:

1. Check around your property, porch, letterbox, parcel lockers or contact building management/neighbours.
2. Contact the courier directly first to locate the item.
3. Email our support team within 7 calendar days from the delivered scan date for assistance. Claims submitted after this window will not be accepted.

Damaged items upon arrival

If goods arrive broken or damaged in transit, you must provide clear photos of the outer box, packaging materials and damaged products within 48 hours of delivery. We will review your evidence and arrange a replacement or refund after verification. Claims without sufficient visual proof cannot be processed.

Lost parcels

A parcel is considered lost only after the courier officially confirms loss. We will launch an investigation with the logistics provider once notified. After carrier confirmation, we may offer a full refund or reshipment at our discretion. Investigations typically take 10–20 business days.

6. Delivery Restrictions

We reserve the right to suspend shipping to certain regions, PO boxes, military addresses or remote locations where couriers cannot offer reliable delivery. For most international destinations, we cannot ship to PO boxes. A full physical street address is mandatory. We may cancel orders if the delivery location is unsupported by our courier partners.

7. Returns, Refunds & Exchanges

Our return window is 30 calendar days, starting from the date the courier marks your parcel as delivered. Items must be unused, unwashed, intact, kept in original packaging with all tags and accessories included, and remain in resalable condition to qualify for return. Buyers are responsible for all return shipping costs unless the product is defective, damaged during transit, or we sent the wrong item. Once our warehouse receives and inspects the returned goods, refunds will be processed back to your original payment method within 3–7 business days. Bank processing times vary and funds may take extra time to show on your account statement. Final sale items, clearance goods and personalised/hygiene products are non-returnable and non-refundable.

8. Optional Shipping Protection

You may select shipping protection at checkout. Shipping protection covers loss, theft or transit damage of your parcel. If you decline shipping protection, Luvanor shall not be liable for lost or stolen packages once marked delivered by the courier.

9. Contact Information

If you have questions regarding shipping, delivery status, tracking or claims, please contact us: Email: Admin@luvanor.shop Phone number: +44 7919 163169 Address: 962 Huddersfield Road, Dewsbury, WF14 9HS, United Kingdom